Where is my exchange or replacement order?Updated 2 days ago

Once your return has been received at our warehouse, we'll get your exchange or replacement sorted straight away! A new order confirmation email will be sent to you. From there, you'll receive shipping confirmation emails to track your new order all the way to your door.

If you haven't received a new order confirmation yet, it's likely your return is still on its way back to us. Keep an eye on the tracking from your original return label.

If you think something's gone wrong or it's been a while, reach out to our Comfort Consultants, and we'll look into it for you!

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