Why do I need to upload a photo for my return?Updated 2 days ago
We ask for a photo to help us assess your return as quickly as possible! It usually only takes about 30 seconds and means our team can get your request approved faster without needing to follow up.
Photos help us understand the condition of the item and make sure we get the best outcome for you. The clearer the photo, the quicker we can get things moving!
Not sure what to photograph? Here's a quick guide:
- General return/exchange: A photo of the item as received
- Faulty item: The item lying flat with the affected area clearly visible
- Incorrect item: A photo of the item itself and the barcode on the satchel it arrived in
If you're having trouble uploading, try taking the photo on your phone and submitting directly from your camera roll.
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