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Order Issue & Assistance

Damaged, Missing, or Wrong Items

If your item is faulty, you received the wrong item, or your package is missing any items, please reach out directly to our team here so we can help resolve this for you. To assist you as quickly as possible, please include:. This information helps u

Delivered But Not Received

If your order is marked as delivered but you haven’t received it, the courier may have left your package in a safe location if no one was home. Please check around your property and with neighbours or building management, who may have collected it fo

Order Delays (Dispatch or Transit)

We aim to dispatch all orders within 1-3 business days. For deliveries via Apple Express & UPS:. You’ll receive a tracking link via email once your order has shipped. Please note: Dispatch times may be slightly delayed during peak periods, sales, pub

Affiliates & Ambassadors

If you have questions or issues related to our affiliate or ambassador program, please note that these are handled by a dedicated team. This includes:. For all affiliate or ambassador-related matters, please contact our team directly at: ambassadors@